Delivery

PSL strives to deliver great customer service; our aim is to have your products delivered within 3 working days, but some products including custom printed or specialty products along with larger sized items will fall outside that delivery timeframe; we are more than happy to provide you with estimated timeframes and keep you updated as the delivery date approaches.

Returns/exchanges/damaged goods

Cancellations

You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.

Returns and exchanges

Products can be returned to our suppliers. You will need to contact PSL info@psl.co.nz (0800 775 725) within that day you received the goods.  The product needs to be in its original packaging. You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered.

If you would like to exchange your item please get in contact with us and we will confirm if the new item is available or not. Some items on the website will state whether the item is non-returnable, please be aware of these items. If you have ordered the wrong product, you may return the product. However, a restocking fee may be incurred.

Refunds

We apologise if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund. Please contact us on 0800 775 725 or email info@psl.co.nz  

Wrong product delivered

If you have ordered something and received the wrong product, we apologise and you are more than welcome to an exchange or refund. Please contact us on 0800 775 725 or email info@psl.co.nz  

Damaged, lost or defective products

If you suspect your product has been damaged during delivery please do not throw away the parcel or packaging in which the product came in. Do not sign for the parcel from the courier company.  Please contact us on 0800 775 725 or email info@psl.co.nz and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.

Customer must return prepaid to PSL within 10 days any products that are damaged, or notify PSL of any lost or incomplete deliveries so that PSL can inspect the products or lay claim against the carrier. Failure to do so will result in the claim being declined.
 

PSL reserves the right to decide in its sole discretion whether it will accept the return of any Products for credit, repair or replacement. PSL will not accept return of any Product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the Product is expressly sold on a no-returns basis. Where returned Product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by PSL of returned Product does not constitute acceptance for any purposes.